TABLE OF CONTENTS

• ENROLLMENT
• DISENROLLMENT

ENROLLMENT

Together with the daycare center, we manage enrollment and billing procedures so that providers can concentrate on caring for your children. After your tour, you can request enrollment, and our dedicated Upwards Care Navigators will help you through each step of the process.

How do I enroll my child? 

Enrolling your child in a daycare program can be an exciting and sometimes overwhelming process. It's crucial to find a daycare that meets your family's needs and provides a safe, nurturing environment for your child to learn and grow. At Upwards, we understand this importance and have simplified the process for families to enroll their kids in a program they love.

1. Go to the homepage and select "my saved programs" in the Upwards app. 

You can tap "See All" and should select the daycare you want to enroll in.

2. Tap on "Enroll" at the bottom of the screen. 

3.  Select "Continue".

Your enrollment request will be forwarded to our Upwards Care Navigators, who will contact you and help begin the enrollment process.

✰ Our team will work closely with the daycare provider to ensure that all necessary documentation and information is accurately collected and processed. We will keep you updated throughout the process so that you are always aware of what is happening and what to expect.

DISENROLLMENT

We understand that circumstances can change, and families may need to disenroll their child from a daycare program. Here's what you need to know about the disenrollment process at Upwards:

☞ Families are usually required to give a 2-week to 1-month notice if they plan to withdraw their child from daycare. This advance notice allows the daycare provider to make necessary arrangements for a smooth transition. If you don't provide this notice, you may be responsible for paying two weeks to one month of tuition in place of the notice.

☞ It's important to note that each daycare program may have its own policy regarding disenrollment. We encourage you to check with your current daycare provider to understand their policy and any disenrollment requirements.

How do I disenroll my child?

1. Go to your Upwards Inbox.

Select the conversation with your current childcare provider.

2. In the top corner, select "Program Details".

3. Select "More ⁝".

4. Select "Unenroll".

Your disenrollment request will be forwarded to our Upwards Care Navigators, who will contact you and help initiate the disenrollment process.

We hope this information gives you confidence in choosing Upwards for your childcare needs. If you have any questions or need further assistance, please reach out to our support team by submitting a ticket or emailing us at support@upwards.com!